Terms & Conditions - Flowers St Luke's Online Delivery

Introduction

Welcome to Flowers St Luke's. These Terms & Conditions govern your use of our website and your purchases of flower arrangements and related products through our online flower delivery service, Flowers St Luke's. These terms apply to all customers placing orders for delivery within St Luke's and surrounding areas. By accessing our website or placing an order, you agree to abide by these Terms & Conditions. Please read them carefully before placing your order.

Order Process

We aim to provide a seamless and transparent online flower delivery experience for customers in St Luke's and the surrounding areas. The ordering process is as follows:

• Product Selection: Browse our selection of fresh flowers and related products. All product images and descriptions are as accurate as possible, but actual products may vary due to seasonal availability and the nature of fresh flowers.
• Order Details: Choose your desired product, quantity, delivery address, delivery date, and any special instructions. You must ensure the delivery details provided are correct and complete.
• Order Confirmation: You will have the opportunity to review your order before submitting it. Once you are satisfied, proceed to checkout to confirm your order. An order confirmation will be sent to you after successful payment, summarising your order details.
• Acceptance of Order: Formation of a contract between you and Flowers St Luke's occurs once payment has been received and you have received a confirmation email. We reserve the right to refuse or cancel any order due to unavailability of products, payment issues, or other circumstances at our discretion. If your order is cancelled, any payment received will be refunded.

Please double-check all order and delivery details, as we cannot be held responsible for failed deliveries due to incorrect information.

Payments

All payments for online flower orders must be made at the time of purchase through our secure payment gateway. We accept major debit and credit cards. Prices are displayed in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.

Payment Authorisation: By providing your payment information, you confirm that you have the authority to use the method of payment. Your order will not be processed until payment has been successfully authorised and received.

Pricing Accuracy: We make every effort to ensure that prices displayed on our website are accurate. However, in rare cases, errors may occur. If a pricing error is discovered after you have placed your order, we will contact you to inform you of the correct price. You may either reconfirm your order at the correct price or cancel your order for a full refund.

Order Modifications and Cancellations

Cancellations: If you need to cancel your order, please notify us as soon as possible. Orders can only be cancelled before the order has entered the preparation or despatch process. Once your flowers have been prepared or dispatched, cancellation is no longer possible as flowers are perishable goods.

If your order qualifies for cancellation, we will provide a full refund to your original payment method within 7 working days.

Modifications: Any changes to delivery address, recipient details, or product selection must be communicated promptly. While we will endeavour to accommodate changes, we cannot guarantee modifications to orders once they have been processed.

Delivery

Flowers St Luke's offers flower delivery across St Luke's and neighbouring areas. Deliveries are made to the address provided at the time of order.

• Delivery Date: We strive to deliver your order on the requested date, but delivery times are estimates and not guaranteed. Circumstances beyond our control (such as adverse weather, supply chain issues, or entry restrictions) may occasionally impact delivery times.
• Recipient Not Available: If the recipient is not available at the delivery address, our delivery team may leave the flowers with a neighbour, in a safe place, or attempt redelivery, depending on the circumstances. A delivery note will be left to inform the recipient where the flowers have been left. If redelivery is required, additional charges may apply.
• Incorrect Address: Please ensure all details are accurate. We cannot accept liability for delayed or non-delivery resulting from incorrect or incomplete delivery information.

We do not accept responsibility for outcomes beyond our reasonable control, but we will always strive to ensure your flowers arrive fresh and on time.

Product Substitution

Due to the seasonal and perishable nature of fresh flowers, some products or flower varieties may occasionally be unavailable. If this happens, we will substitute with flowers of equal or greater value, maintaining the style and colour scheme of your chosen arrangement as closely as possible. We will endeavour to contact you if significant substitutions are necessary.

Returns and Refunds

Due to the perishable nature of flowers and plants, we can only accept returns or offer refunds in certain circumstances. If your flowers arrive in a poor condition, are incorrect, or do not meet your expectations, please contact us as soon as possible with your order details and (where appropriate) photographs of the delivered items.

All requests for refunds or replacements must be made within 24 hours of delivery. We may offer a replacement, or at our discretion, a full or partial refund. Please note that we will not be responsible for issues arising from the incorrect handling or care of products after delivery.

Customer Responsibilities

Customers are expected to provide accurate order and delivery information when placing orders. It is also your responsibility to ensure someone is available to accept delivery if required and to follow care instructions for flowers and plants provided at delivery or on the website.

Limitation of Liability

Flowers St Luke's is responsible for providing products and services with reasonable skill and care. Except where prohibited by law, our liability to you is limited as follows:

• We shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our website or services, including flower delivery.
• Our aggregate liability shall not exceed the total price paid for the products purchased through our website.
• Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any matter for which liability cannot be excluded or limited by law.
• We do not accept liability for non-delivery or delays arising from incorrect delivery details provided by you or other circumstances beyond our control.

Personal Data and Privacy

We are committed to protecting your privacy and personal information. Information provided by you during the order and delivery process will be collected, stored, and processed in accordance with our Privacy Policy and applicable data protection laws in the UK. Any personal data submitted will only be used for processing orders, deliveries, and customer service purposes.

Intellectual Property

All content on our website (including text, images, logos, product designs, and layout) is the property of Flowers St Luke's or its licensors and protected by intellectual property rights. You may not copy, reproduce, or use any content from our website for commercial purposes without prior written consent.

Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon posting on our website. Your continued use of our website or services after such changes are posted constitutes your acceptance of the amended terms. Please check this page regularly for updates.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or relating to these Terms & Conditions, your use of the Flowers St Luke's website, or your purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Applicable Area

These Terms & Conditions apply to all customers using our online flower delivery service within St Luke's and surrounding areas. If you are unsure whether we deliver to your location, please review our delivery area details during the checkout process.

Severability

If any section or provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, such provision shall be deemed severable from the remaining provisions, and shall not affect the validity and enforceability of any remaining provisions.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flowers St Luke's regarding our online flower delivery service and supersede any prior agreements or understandings, whether written or oral.

Contact and Customer Support

For all matters relating to your order, including modifications, cancellations, or delivery queries, please refer to the customer support information provided on our website. Our customer service team is available to assist you during business hours.

Thank you for choosing Flowers St Luke's for your online flower delivery needs in St Luke's and the surrounding areas. We value your business and are dedicated to providing you with the highest standard of service and quality.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 193 Whitecross St, London, EC1Y 8QP.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Luke's, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Luke's.

For assistance with orders, returns or account queries, please fill out the Contact Us form.