Returns, Refunds & Flower Freshness Assurance

Our Fresh Flowers Guarantee in St Luke's

At Flowers St Luke's, we take pride in providing the freshest floral arrangements to our valued customers across St Luke's and the surrounding area. As a trusted local florist, our blooms are delivered with care to both households and businesses, and every order comes with our Fresh Flowers Guarantee. We are committed to ensuring your experience meets the highest standards of quality and service—every time you order from us.

Damaged on Arrival Policy

Your satisfaction is important to us. If your flowers arrive damaged or do not meet your expectations due to handling during delivery, please let us know as soon as possible. We kindly ask that you notify us of any issues within 24 hours of receiving your order. In order to assess the situation, we may request a photo of the damaged flowers or packaging. This helps us uphold our quality control and resolve your concerns swiftly.

Freshness Window

We guarantee that your flowers will arrive in peak condition and remain fresh for at least five days from delivery, provided they are cared for according to the simple instructions included. If you find that your flowers do not last for this period, please reach out so we can promptly address the matter. We work closely with reputable suppliers and use efficient delivery practices to ensure excellent floral quality every time in St Luke's.

Refunds & Replacements

Should your flowers arrive damaged, wilted, or not as described, we offer two convenient solutions: a full replacement of your order or a refund to the original payment method. Please contact us with your order details and photos, if possible, within 24 hours of receipt. Once the issue is validated, we will organise a replacement arrangement at your earliest convenience, or issue a prompt refund, depending on your preference. Our aim is to resolve every concern to your full satisfaction.

Our Complaints Process

If you have any complaints about your order or service received, we encourage you to get in touch with our friendly team. Clearly state your issue and include as many specific details as possible, including your order number, items ordered, delivery date, and a brief description of your concern. We investigate every complaint thoroughly, usually responding within one business day. Our commitment is to fair, transparent, and timely resolutions, always striving to improve our service for you and every St Luke's customer.

Trusted Local Florist in St Luke's

Flowers St Luke's has built a reputation as a reliable and caring flower shop, dedicated to serving our local community. Whether sending a heartfelt bouquet to a neighbour, decorating your workplace, or celebrating a special occasion, we strive to ensure peace of mind with our robust returns, refunds, and complaints process. We thank you for choosing Flowers St Luke's and look forward to delighting you with every delivery.